Production & Shipping Times

All National Blind Store window treatments are custom-made to your order. Our goal is to have your order delivered to you as soon as possible.  In many cases, your order will be manufactured within seven (7) business days from time of placement with us, but this can vary greatly by manufacturer.  More detailed information is shown below. The shipping time is generally an additional 3 to 7 business days, depending upon your distance from the manufacturing facility. In most cases you will receive your window treatments approximately 2 weeks from the time you place your order**.  Specialty shapes and special orders may take longer, and these will be estimated at time of order.

You will be notified via email as soon as we receive a ship date from the manufacturer. This is usually within three (3) business days from receipt of order.

Some manufacturers will accept rush orders with a per unit premium.  These are specially priced on a per request basis.  Nanik and Bali do not accept rush orders.

Shipping is FREE within the continental United States for any product up to 90".  National Blind Store ships free up to 90".  Hunter Douglas, Skandia, Suncoast  Levolor/Kirsch, Graber, Nanik, Phifer, Mermet and Tontine ship free for any product under 96".  Area Rugs ship Free.

There is a $99 shipping surcharge per order for products exceeding the maximum lengths shown above.

Shipments to Alaska, Hawaii and Puerto Rico incur a shipping surcharge, which may vary by manufacturer. All manufacturers except Levolor/Kirsch, Nanik Timberline and Hunter Douglas will ship to Canada.  The customer is responsible for shipping charges and all applicable duties.

Rush and overnight shipping is available at an additional charge.  We do our best to provide this information, but in most cases our manufacturers do not know the exact cost until the order is shipped.  These costs are passed directly to you.

Shipments to Canada

Bali, Graber, Phifer, Tontine, Mermet and Panta-Flex products are available for shipment to Canada.  The customer is responsible for shipping charges and all applicable duties.  A copy of the invoice from the National Blind Store and the broker (name and address) the customer is using to be the importer of record are required.  National Blind Store will provide the manufacturer with a copy of the customer's invoice.  The customer is responsible for providing broker information.

Rush and overnight shipping is available at an additional charge.  We do our best to provide this information, but in most cases our manufacturers do not know the exact cost until the order is shipped.  These costs are passed directly to you.

*In the unlikely event that materials are out of stock, you will be notified of the revised estimated shipping date.

**Hunter Douglas, National Blind Store, Graber, Skandia, Suncoast, Phifer, Mermet and Tontine usually ship within 7 business days from receipt of order, barring unexpected production delays and material backorders.  Bali ships within two weeks, Levolor/Kirsch two to three weeks and Nanik three to four weeks for standard colors and a minumum of four weeks for custom colors.

National Blind Store Express and other Three Day Shipping Products:

These products ship within three (3) business days of order placement. 

NOTE:  We are currently experiencing some material delays from all of our manufacturers which occasionally result in longer lead times than normal.  In some instances, shipments are delayed due to backordered material.  We notify all customers of estimated shipping dates and also if backorders are delaying an order.  We are working closely with our manufacturers on this issue and apologize for any inconvenience.

- Freight Damage -

We need Your Help!

Things you can do:

1. Make note of damage on shipment paperwork (if you’re present when shipment arrives). Call Customer Service right away if damage is found.

2. Immediately open the boxes suspect of damage to inspect. Call Customer Service right away if damage is found.

3. Open all boxes within 15 days, as carriers only honor damage claims placed within 15 days of delivery.  Call Customer Service right away if damage is found.

4. Take photos of the damage (outside of the box, inside product damage).  Email photos to Customer Service. Email photos to: customerservice@nationalblindstore.com

5. Save the carton for carrier to inspect if required for freight claim. Discard after 30 days.

Customer Service:  1-800-880-0352 or email customerservice@nationalblindstore.com