Returns, Order Cancellations or Modifications and Color Disclaimer

Damaged or Defective Merchandise
When you receive your order, make sure that you open and inspect it thoroughly for manufacturing and shipping damages. In the unlikely event that there are manufacturing defects and/or shipping damage, please contact Customer Service at 1-800-880-0352 immediately and we will do whatever it takes to make it right.

If the manufacturer asks that the damaged item be returned, our Customer Service representatives will issue a Return Goods Authorization Number (RGA) and provide the Ship To address. Deliveries without an RGA will not be received at the warehouse, nor posted as refunds. You will receive complete return and pick up instructions after you call or email Customer Service.

Custom Made Products
All National Blind Store window treatments are custom made based on your measurements and specifications and are not returnable, except as described above. However, if you make a mistake in measuring or ordering, please contact Customer Service and, depending on the error, we may be able to arrange for size reduction alterations, or we may have it remade for you at a discounted price. Shipping charges in this situation would be the responsibility of the customer, as would any costs incurred for size alterations.

We value your satisfaction and want you to remain our customer for many years to come.  If we make a mistake in your order we will make it right, at no charge to you. This may include having the item repaired or remade, depending on the situation.

Area Rugs

Area rugs are considered a non-custom made product and may be returned under certain conditions, within 14 days of date of purchase.  When returns are permitted, the customer picks up the costs of shipping and arranges for shipment back to the manufacturer - only after email or written authorization has been first obtained from National Blind Store.  Most manufacturers who accept returns require that products must be returned in their original condition and packaging. Please note there is a 25% restocking fee for all area rugs returned.  As with custom made products, if we make a mistake in your order, or if your order arrives damaged or defective, we will make it right, at no charge to you.