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Graber Warranty Information

How do I get warranty and repair information?
Please call 1-800-221-6352, Monday through Friday, between 8:30 a.m. and 6:00 p.m., E.S.T, or email windowfashions@springs.com To ensure prompt and accurate service, please have the information from the top rail of your blind or shade written down before calling. This gives our Customer Service Representatives the information they need to process your warranty claim.

Select A Warranty Type from the list below

Graber AutoMate�
Graber AutoVue�
Graber CrystalPleat� Cellular Shade
Graber EvenPleat� Pleated Shade
Graber FashionPleat� Pleated Shade
Graber Fresco� Roman Shade
Graber 1/2", 1", 2", 2 1/2" & 3" Horizontal Blinds
Stay-Clear� Channel Panel and Valance

Graber Lightweaves� Solar Shades
Graber Tradewinds� Natural Shades
Graber Vertical Headrail
Graber� Vertical Louver

Graber AutoMate�

Type of Warranty
Limited Lifetime

What is Covered
The AutoMate Remote Control Blind option is warranted against original defects in materials or workmanship for the original purchaser for the time periods specified above, provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.
Who is Covered
This warranty extends only to you as the original purchaser of the above stated AutoMate product.

Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the blind down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

Service
To obtain warranty service contact the dealer or decorator from whom you purchased the product. The dealer will work with the licensed Springs Window Fashions fabricator who assembled the blind to arrange for inspection of the blind and promptly replace or repair any defective parts or components without charge, if warranted. Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the blind, etc.

Graber AutoVue�

Type of Warranty
Limited Lifetime

What is Covered
The AutoVue Remote Control Blind option is warranted against original defects in materials or workmanship for the original purchaser for the time periods specified above, provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated AutoVue product.

Service
To obtain warranty service contact:

Customer Service Center
Springs Window Fashions LP
8467 Route 405 South
P.O. Box 500
Montgomery, PA 17752

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Graber CrystalPleat� Cellular Shade

Type of Warranty
Limited Lifetime

What is Covered
This CrystalPleat shade product is warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated CrystalPleat shade.

Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the shade down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty. All fabrics can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Customer Service Center
Springs Window Fashions LP
8467 Route 405 Highway South
P.O. Box 500
Montgomery, PA 17752

You may also e-mail us at windowfashions@springs.com

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Graber EvenPleat� Pleated Shade

Type of Warranty
Limited Lifetime

What is Covered
EvenPleat shade products are warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered?
This warranty extends only to you as the original purchaser of the above stated EvenPleat shades.

Obligations to the Consumer
The obligations of Springs Window Fashions and its licensed fabricators and distributors are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the shade down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instruction for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty. All fabrics can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Customer Service Center
Springs Window Fashions LP
8467 Route 405 Highway South
P.O. Box 500
Montgomery, PA 17752

You may also e-mail us at windowfashions@springs.com

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Graber FashionPleat� Pleated Shade

Type of Warranty
Limited Three Year

What is Covered
FashionPleat shade products are warranted against original defects in materials or workmanship for a period of three (3) years from the date of purchase provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered?
This warranty extends only to you as the original purchaser of the above stated FashionPleat shades.

Obligations to the Consumer
The obligations of Springs Window Fashions and its licensed fabricators and distributors are limited to the repair or replacement of parts or product found to be defective.
Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the shade down or reinstalling the product.
If repairs are made under this warranty, the repairs will be made with like or similar parts.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instruction for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty.
All fabrics can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Customer Service Center
Springs Window Fashions LP
8467 Route 405 Highway South
P.O. Box 500
Montgomery, PA 17752

You may also e-mail us at windowfashions@springs.com

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Graber Fresco� Roman Shade

Type Of Warranty
Limited Lifetime

What is Covered
The Fresco shade product is warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is covered?
The warranty extends only to you as the original purchaser of above stated Fresco shade.

Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the shade down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

Service
To obtain warranty service contact:

Customer Service Center
Springs Window Fashions LP
8467 Route 405 Highway South
Montgomery, PA 17752

You may also e-mail us at windowfashions@springs.com

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Graber 1/2", 1", 2", 2 1/2" & 3" Horizontal Blinds

Type of Warranty
Limited Lifetime for all 1/2", 1", 2", 2 1/2" and 3" blinds with the exception of 2" Designer Vinyl slat material as described below:
Three-year 2" Designer Vinyl slat warranty

What is Covered
These wood, faux wood, vinyl and aluminum products are warranted against original defects in materials or workmanship for the original purchaser for the time periods specified above, provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated Graber blinds.

Obligations to the Consumer
The obligations of Springs Window Fashions is limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the blind down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty.
Some slight warpage, as well as natural variations in color and grain, are normal with a wood product and not considered defects. Areas of high humidity may cause excessive warpage of wood slats. In addition, some loss of color intensity or discoloration may occur in plastic materials or wood finishes when exposed to direct sunlight over long periods of time. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. Colors may vary from lot to lot and may not exactly match samples of previous purchases. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Customer Service Center
Springs Window Fashions LP
8467 Route 405 Hwy South
P.O. Box 500
Montgomery, PA 17752

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Stay-Clear� Channel Panel and Valance

Type of Warranty
Limited Lifetime

What is Covered
The Stay-Clear Channel Panel and Valance products are warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated products.

Service
To obtain warranty service contact:

Customer Service Center
Springs Window Fashions LP
8467 Route 405 Hwy South
P.O. Box 500
Montgomery, PA 17752

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

LightWeaves Solar Shades

Type of Warranty
Limited Lifetime

What is Covered
LightWeaves Solar Shades are warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated LightWeaves Solar Shades.

Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the shade down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES.

No person is authorized to extend or alter this warranty.

SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact the dealer, decorator or retailer from whom who purchased the product, or contact:

Customer Service Center
Springs Window Fashions LP
8467 Route 405 Highway South
P.O. Box 500
Montgomery, PA 17752

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Graber Tradewinds� Natural Shades

Type of Warranty
Limited Lifetime

What is Covered
This natural shade product is warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated Graber shade.

Obligations to the consumer
The obligations of Springs Window Fashions and its licensed fabricators and distributors are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the shade down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty.
All fabrics can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. Natural shades may have variations in color, grain and texture from the sample swatch. In addition, shrinkage, stretching and warpage are all inherent characteristics of the materials used in natural shades. We cannot guarantee exact color matches. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Graber Vertical Headrail

Type of Warranty
Limited Lifetime

What is Covered
The Super-Vue� and Perfect-Vue� headrail products are warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated headrail products.

Obligations to the consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the blind down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Customer Service Center
Springs Window Fashions LP
8467 Route 405 Hwy South
P.O. Box 500
Montgomery, PA 17752

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Graber� Vertical Louver

Type of Warranty
Three Years

What is Covered
The louvers (vinyl or fabric) for any vertical blind product are warranted against original defects in materials or workmanship for up to three (3) years provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated blind.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty. All fabrics can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. Fabrics vary from lot to lot and may not exactly match sample swatch or previous purchases. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Customer Service Center
Springs Window Fashions LP
8467 Route 405 Hwy South
P.O. Box 500
Montgomery, PA 17752

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

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