National Blind Store - Warranty Information

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Bali Warranty Information

How do I get warranty and repair information?
Please call 1-800-221-6352, Monday through Friday, between 8:30 a.m. and 6:00 p.m., E.S.T., or email windowfashions@springs.com To ensure prompt and accurate service, please have the information from the top rail of your blind or shade written down before calling. This gives our Customer Service Representatives the information they need to process your warranty claim.

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Select A Warranty Type from the list below

Bali Casual Classics� Roman Shades

Type of Warranty
Limited Lifetime

What is Covered
This Casual Classics shade product is warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.
Who is Covered
This warranty extends only to you as the original purchaser of the above stated Casual Classics shade.

Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the shade down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty. All fabrics can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

You may also e-mail us at: windowfashions@springs.com

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Bali ControlMate� Remote Control

Type of Warranty
ControlMate� covered by a limited lifetime warranty.

Bali DiamondCell�

Type of Warranty
Limited Lifetime

What is Covered
This DiamondCell shade product is warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated DiamondCell shade.

Service
To obtain warranty service contact:

You may also email us at: windowfashions@springs.com

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Bali 1/2", 1", 2" & 2 1/2" Horizontal Blinds

Type of Warranty
Limited Lifetime for all 1/2", 1", 2" and 2 1/2" blinds with the exception of 2" Custom Vinyl slat material as described below:

Three-year 2" Custom Vinyl slat warranty

What is Covered
These wood, faux wood, vinyl and aluminum products are warranted against original defects in materials or workmanship for the original purchaser for the time periods specified above, provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated Bali blinds.

Obligations to the Consumer
The obligations of Springs Window Fashions is limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the blind down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

Some slight wearage, as well as natural variations in color and grain, are normal with a wood product and not considered defects. Areas of high humidity may cause excessive wearage of wood slats. In addition, some loss of color intensity or discoloration may occur in plastic materials or wood finishes when exposed to direct sunlight over long periods of time. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. Colors may vary from lot to lot and may not exactly match samples of previous purchases. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Bali Natural Shade

Type of Warranty
Limited Lifetime

What is Covered
This Natural Shade product is warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated Natural Shade.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty. All fabrics can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. Natural shades may have variations in color, grain and texture from the sample swatch. In addition, shrinkage, stretching and wearage are all inherent characteristics of the materials used in Natural Shades. We cannot guarantee exact color matches. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

You may also e-mail us at: windowfashions@springs.com

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Bali Neat Pleat� and Standard Pleat Pleated Shades

Type of Warranty
Limited Lifetime for Neat Pleat� products. Three year warranty for Standard Pleat products.

What is Covered
This Pleated Shade product is warranted against original defects in materials or workmanship for the original purchaser for the time periods specified above provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications.

Who is Covered
This warranty extends only to you as the original purchaser of the above stated Pleated Shade.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instructions for measurement, installations, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty. All fabrics can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

You may also e-mail us at: windowfashions@springs.com

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the shade, etc.

Bali Sheer Enchantment� Headrail, Sheer Fabric and Valance

Type of Warranty
Limited Lifetime

What is Covered
The Magnum� headrail, sheer fabric and valance products are warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications

Who is Covered
This warranty extends only to you as the original purchaser of the above stated headrail products.

Obligations to the consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the blind down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the blind, etc.

Bali Sheer Enchantment� Vane Warranty

Type of Warranty
Three Years

What is Covered
The vanes (vinyl) for any Sheer Enchantment blind product are warranted against original defects in materials or workmanship for a period of three (3) years from the date of purchase provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications

Who is Covered
This warranty extends only to you as the original purchaser of the above stated blind.

Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the blind down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

All fabrics can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. Fabrics vary from lot to lot and may not exactly match sample swatch or previous purchases. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the blind etc.

Stay-Clear� Channel Panel & Valance

Type of Warranty
Limited Lifetime

What is Covered
The Stay-Clear Channel Panel and Valance products are warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications

Who is Covered
This warranty extends only to you as the original purchaser of the above stated products.

Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the blind down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

All fabrics can lose original intensity after long exposure to the sun. Springs Window Fashions considers this normal wear and tear and is not covered by this warranty. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the blind, etc.

Bali Vertical Headrail

Type of Warranty
Limited Lifetime

What is Covered
The Magnum� and DuraLite� headrail products are warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications

Who is Covered
This warranty extends only to you as the original purchaser of the above stated headrail products.

Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the blind down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the blind, etc.

Bali Vertical Vane

Type of Warranty
Three Years

What is Covered
The vanes (vinyl or fabric) for any vertical blind product are warranted against original defects in materials or workmanship for a period of three (3) years from the date of purchase provided that:

The product was properly installed in a residential dwelling;
The product was made or assembled exclusively from Springs Window Fashions' materials and components;
Springs Window Fashions recommendations were followed with regard to limitations and specifications

Who is Covered
This warranty extends only to you as the original purchaser of the above stated blind.

Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or product found to be defective. Springs Window Fashions is not responsible for shipping costs or labor costs for measuring and taking the blind down or reinstalling the product. If repairs are made under this warranty, the repairs will be made with like or similar parts.

What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents, alterations, misuse, or failure to follow instructions for measurement, installation, cleaning or maintenance. In addition, normal wear and tear are not covered by the warranty. All fabrics can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Springs Window Fashions considers these things normal wear and tear and are not covered by this warranty. Fabrics vary from lot to lot and may not exactly match sample swatch or previous purchases. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Service
To obtain warranty service contact:

Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the blind etc.

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