Q.
How do I measure for my Blinds/Shades?
A.
Go to our Measuring
page for directions on how to measure your
windows.
Q.
How do I clean my blind or shade?
A.
Select a product to view the care instructions.
Q.
What is the minimum depth required to install a
blind/shade?
A.
Select a product to view the size limitations.
Q.
How do I receive installation instructions or
installation help?
A.
Instructions should be included with your blind
or shade. If it is not or you have trouble
installing your window treatment or are missing a
part:
Hunter Douglas:
Call
1-800-937-7895 to speak with a Hunter Douglas
representative.
Levolor/Kirsch:
Call 1-800-LEVOLOR (538-6567) to speak
with a Levolor representative. This
Consumer Hotline is available Monday through
Friday 6:30 am to 5:00 pm Pacific Time. If
you prefer to email a question, please send to info@levolor.com.
Graber/Bali/Nanik:
Call 1-800-221-6352. The
phone will be answered as Spring Window Fashions
(parent company).
For all others
call National Blind Store at 1-800-880-0352.
Q.
What do I do if I am having problems with the
Shopping Cart?
A.
If you are having problems with our shopping
cart, simply call 1-800-880-0352 to report the
problem. If you prefer you can call us
with your order, fax it to 1-770-474-9357 or
mail it to National Blind Store, 130 Country Roads
Circle, Stockbridge, GA 30281-1338.
For email inquiries, contact us at customerservice@nationalblindstore.com.
Q.
What is the warranty on products sold by
National Blind Store?
A.
Please click here to view warranties by
manufacturer. http://nationalblindstore.com/html/warranty_main_page.shtml
Q.
How can I request a brochure?
A.
We do not have a company catalog available at this
time. The National Blind Store Web Site serves as
an on-line brochure. We are always adding
information. For any specific questions not
answered on the site, please call 1-800-880-0352.
We can supply individual product brochures for
many of our brands.
Q.
What is the average time to produce a custom
blind/shade?
A.
The average time to produce a custom blind/shade
for shipment is 5-25 business days.
This will vary for each Manufacturer and
product. Delivery to the shipping address is
approximately 5-7 business from shipment
from the factory. Click on the following
link to view approximate production and shipping
times by manufacturer.
http://nationalblindstore.com/html/shipping.shtml
Q.
How do I price a blind/shade?
A.
Visit our Product Gallery and locate the product
that you are interested in. Click on that
link which will take you to a page with
information about that product. When you
click on the Pricing link you will go to a list
of these products. Click on the desired
product and you will be taken to our shopping
cart where you can view prices, colors, options,
etc.
Q.
What do I do if I need to have a blind/shade
repaired that has been purchased from National
Blind Store.
A. You can send us email (customerservice@nationalblindstore.com)
and we will get a response back to you as soon
as possible. You can call us toll-free at
1-800-880-0352 or if you are in the Atlanta, GA
area call 770-507-7589. You can fax us
your written questions at 1-770-474-9357.
Please make sure your include the following
information:
- Name
- Address
- Daytime Phone
Number
- Brand Name and
Product Type
- Requested
Repair Description (ex. Replace ladder in
blind)
- Quantity
- Color (If
applicable)
- Approximate
Age of the blind/shade
- Measurements
- Mount/Control
Positions
Q.
What if I don't find the product or option on
the site? What if I have special product
requests?
A.
You can call 1-800-880-0352 or e-mail customerservice@nationalblindstore.com
Q.
Are the colors on this site representative of
the actual colors available?
A.
The colors available are generally representative
but National Blind Store cannot guarantee the
colors on this site will match exactly the
actual color of the blind. There are many
variables to consider when viewing the color
samples. Colors vary from lot to lot and
the color displayed on computer monitors can
vary from one computer to the next.
Color samples are available for most
products. The first three samples are free
with a charge of $5.00/sample for each additional
color sample. The amount paid for additional
samples will be credited when an order is placed
with National Blind Store.
Q.
Will my personal information be shared with
anyone else?
A. We do not sell, share or
trade information to anyone. The
information we receive from our customers is
used solely for ordering and any information
gathered will be kept completely
confidential.
Q.
Are there shipping fees?
A. Please
go to our shipping
page for details on shipping policies by
manufacturer.
Q.
What if I need to return or exchange a
blind/shade?
A. All manufacturing
defects must be reported to National Blind Store
within 20 days of receipt of blinds. We
may require the return of defective blinds prior
to repair or replacement. If any part of
your shipment was made incorrectly, please
advise us immediately. A replacement will
be made at no charge if the problem was due to
manufacturer error. If the problem was due
to customer error, the original order and
replacement order will be a full charge.
Products are made to your specifications to fit
your window only. Orders placed
incorrectly are not returnable for any reason
except for manufacturing defects in materials
and workmanship. Make sure your
measurements (Measuring)
for your products are correct before your place
your order. Once the order is placed with
the manufacturer, there can be no cancellations.
Q.
When is payment due for the blinds I order?
A. Payment must be made when
the order is placed. National Blind Store accepts
MasterCard, Visa, Discover, American Express and
cashiers and certified checks. All orders
paid by cashiers or certified checks will be
placed with the manufacturer after check is
received by mail.
Q.
Can I pay for my order with a Credit Card?
A. See
above. We accept Visa,
MasterCard, American Express and Discover.
Q.
Do I have to worry about putting my personal
information in the shopping cart?
A. All credit card
information is collected on a secure
server. Credit card fraud is virtually
nonexistent on the Internet because of the
encryption technology used in our shopping cart.
If you are still uneasy
about placing an order via our shopping cart,
you can order by telephone, 1-800-880-0352, or
fax, 1-770-474-9357. No matter how you
order your products, we will make sure to make
it as easy and convenient as possible.
Q.
Will there be sales tax added to my order?
A. There is no sales tax
unless you are a Georgia resident. The
sales tax for Georgia residents is 7%.
If you have any other
questions, please call 1-800-880-0352 or email
customerservice@nationalblindstore.com.
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